Effective Date: 14-04-2025
At Loomed & Co., we are committed to delivering your home décor products safely and efficiently. Every order is carefully inspected, securely packaged, and dispatched to ensure it reaches you in excellent condition.
1. Order Processing
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Orders are processed within 1–3 business days after payment confirmation.
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Orders placed on Sundays or public holidays will be processed on the next business day.
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During festive seasons, sales events, or unforeseen circumstances, processing times may be slightly longer.
2. Delivery Timeline
Estimated delivery timelines are:
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Metro Cities: 3–7 business days
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Other Cities & Towns: 5–10 business days
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Remote Locations: 7–14 business days
These timelines are estimates and may vary depending on courier availability and delivery location.
3. Shipping Charges
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Shipping charges, if applicable, will be displayed during checkout before payment.
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Promotional offers such as Free Shipping may be available on eligible orders and will be communicated on the website.
4. Order Tracking
Once your order has been dispatched, you will receive:
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A shipping confirmation via email and/or SMS.
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A tracking number.
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Details of the courier partner handling your shipment.
You can use the tracking number to monitor the status of your delivery.
5. Packaging
We take extra care when packing our products, especially fragile items such as mirrors and marble furniture.
Each product is securely packed using protective materials to minimize the risk of damage during transit.
6. Delivery Attempts
Our courier partners will generally make multiple delivery attempts. If delivery cannot be completed due to:
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Incorrect or incomplete address
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Customer unavailable at the delivery location
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Incorrect contact details
the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.
7. Delivery Inspection
We recommend inspecting your package immediately upon delivery.
If the outer packaging appears damaged:
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Take clear photographs before opening the package.
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Record an unboxing video if possible.
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Report the issue to our customer support team within 24 hours of delivery.
Prompt reporting helps us resolve issues quickly.
8. Delayed Deliveries
While we strive to meet estimated delivery timelines, delays may occur due to circumstances beyond our control, including:
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Severe weather conditions
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Natural disasters
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Transportation disruptions
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Public holidays
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Government restrictions
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Courier operational delays
We appreciate your patience in such situations and will keep you informed of any significant updates.
9. International Shipping
At present, Loomed & Co. primarily ships within India.
If international shipping becomes available, applicable shipping charges, customs duties, taxes, and delivery timelines will be communicated during checkout.
10. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Loomed & Co. is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided at the time of placing the order.
11. Contact Us
If you have any questions regarding your shipment or need assistance with tracking your order, please contact us:
Loomed & Co.
Email: support@loomedco.com
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM