Effective Date: 14-04-2025
At Loomed & Co., every product is carefully inspected and securely packaged before dispatch. While we work closely with trusted logistics partners to ensure safe delivery, we understand that transit-related damage or manufacturing defects may occasionally occur.
This policy explains how such cases are handled.
1. Inspect Your Order Upon Delivery
We recommend inspecting your package as soon as it is delivered.
Before disposing of the packaging, please:
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Check the outer carton for any visible signs of damage.
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Carefully inspect the product after opening.
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Retain the original packaging until you are satisfied with the condition of the product.
If possible, record an unboxing video, especially for fragile products such as mirrors and marble furniture.
2. Reporting a Damaged or Defective Product
If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery.
To help us process your request quickly, please provide:
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Your order number.
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A brief description of the issue.
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Clear photographs of:
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The damaged product.
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The outer packaging.
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The shipping label.
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An unboxing video (strongly recommended for transit damage claims).
Claims submitted after the reporting period may not be eligible for replacement or resolution.
3. Verification Process
Once we receive your request, our quality assurance team will review the information provided.
If required, we may request:
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Additional photographs.
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A video showing the issue.
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Further details regarding the product or delivery.
Most claims are reviewed within 2–5 business days.
4. Resolution
If your claim is approved, Loomed & Co. will determine the most appropriate solution, which may include:
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Replacement of the damaged or defective product.
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Replacement of the damaged component (where applicable).
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Repair, if feasible.
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A refund, where a replacement is not available.
The chosen resolution will depend on product availability and the nature of the issue.
5. What Is Not Covered
This policy does not cover:
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Damage caused after delivery due to misuse, negligence, or improper handling.
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Improper installation or assembly.
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Normal wear and tear.
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Minor variations in colour caused by screen settings.
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Natural variations in marble veining, texture, or finish.
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Minor handcrafted variations that do not affect functionality.
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Damage caused by exposure to moisture, chemicals, excessive heat, or outdoor conditions (unless specifically designed for outdoor use).
6. Return of Damaged Products
In some cases, we may arrange a pickup for the damaged product before dispatching a replacement.
Customers are requested to:
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Keep the product in its original packaging where possible.
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Ensure all accessories and components are included.
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Cooperate with our logistics partner for pickup, if required.
7. False or Fraudulent Claims
Loomed & Co. reserves the right to reject claims that are found to be false, misleading, or unsupported by sufficient evidence.
Repeated fraudulent claims may result in refusal of future orders or services.
8. Contact Us
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Loomed & Co.
Email: support@loomedco.com
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM
Our team is committed to resolving genuine issues promptly and ensuring you have a smooth shopping experience with Loomed & Co.